What Operational Impact Really Looks Like: Lessons from Australia Post’s Talent Team
In this episode of Impact at Work, Karyn McShane, Talent Attraction and Mobility Manager, takes us inside one of Australia’s biggest annual hiring operations: the national Christmas peak campaign at Australia Post.
Each year, Karyn’s team recruits over 3,700 casual hires to keep parcels moving during the busiest delivery season of the year. But as she explains, the real story isn’t just about scale, it’s about designing processes, building trust, and leading change from within.
If you’re working in high-volume, operational or process-led recruitment, this episode is packed with practical, people-centred insights.